Terms of Service

These terms apply to quotes, orders and files provided by Fast Embroidery. By placing an order you agree to them.

Quotes and orders

Quote requests are free. A quote covers the design, size, format and technique described in your request. Work begins only after you approve the quote.

Your artwork

You confirm that you own the artwork you send or have permission to have it digitized and embroidered. We may decline work that appears to infringe trademarks or copyrights.

Delivered files

Files are digitized for the garment, placement and size you specify. Using a file at a different size or on a different material may need a new version. Sew-out results also depend on machine condition, thread, needle, backing and hooping.

Revisions

Technical corrections to delivered files are handled under our Refund & Revisions Policy.

Custom patch orders

These terms apply to finished physical patches ordered through our custom patches pages. Patches are made in-house and shipped within the United States.

Quotes, payment and timing

A quote request is not an order. Each quotation or invoice confirms the price, payment terms and any other order requirements. Production and U.S. shipping estimates are confirmed individually with each quotation, based on the patch type, quantity, design requirements and shipping destination. No fixed turnaround time is guaranteed unless expressly agreed in writing.

Digital proof and approval

Before production begins, we provide a digital proof for your review. Please check the design, spelling, colors, dimensions and other details carefully.

Production begins only after we receive your written approval by email and any other agreed order requirements have been satisfied.

Proof revisions

Proof revision requests are reviewed on a case-by-case basis. The number of revisions and any applicable charges depend on the changes requested and the requirements of your order. We will communicate any additional charges before proceeding with the requested changes.

Changes after approval

If you request changes after approving your proof, we will review the changes and confirm whether they can be accommodated. Where necessary, we will provide an updated quotation and revised proof for your written approval before production begins or resumes. Changes requested after production has started are subject to production status and feasibility.

Cancellations

You may request cancellation before production starts. Any eligible refund is assessed against the work already completed and the costs already incurred. Once production has started, custom patch orders generally cannot be cancelled, subject to applicable law and any exceptions we agree in writing.

Returns

Custom patches are made to your design, so change-of-mind returns are generally not accepted. Defective or incorrect products are handled under the defects section below.

Defective or incorrect products

Please report any problem as soon as possible, preferably within seven days of delivery, with your order reference, photos and a description of the issue. Where we confirm a manufacturing error on our part, we will normally remake or replace the affected patches and cover reasonable replacement shipping. Where a remake or replacement is not appropriate, or where the law requires it, we will offer a refund or another appropriate remedy. Reasonable minor manufacturing variations can occur; material deviations from the approved proof will be reviewed.

Artwork rights and licensed marks

You must own the artwork you submit or have adequate permission to use it, and you confirm this when you send a quote request. We review requests based on risk and may ask for proof of permission, particularly for universities, professional sports teams, franchises, government, military, police and other restricted insignia. We may hold or decline a request if satisfactory authorization is not available.

Artwork, proofs and tooling

You or the original rights holder retain ownership of the artwork you submit. We use it to prepare and fulfill your order, subject to the necessary permissions.

Digital proofs are provided for your review and approval. Subject to your rights in your original artwork, we retain our rights in the production files and technical materials we create unless a separate written agreement states otherwise.

Paying a mold or setup fee does not by itself transfer ownership: manufacturing molds and tooling remain our property unless ownership is expressly agreed in writing. Where suitable tooling remains available and usable, we may reuse it for future orders; reuse and any applicable charges are confirmed when you request a reorder. We do not guarantee to store tooling indefinitely.

We do not use customer artwork or finished patch designs for public advertising or portfolio displays without appropriate permission, and we do not reproduce customer-owned designs for unrelated customers without the appropriate authorization.

Liability

Our liability for any order is limited to the amount paid for that order. Always test-sew a new file before running production quantities.

Contact

Questions about these terms: [email protected].