Privacy Policy

This policy explains what information Fast Embroidery collects when you use this website and request a quote, and how it is used.

What we collect

• Quote requests: your name, email address, optional phone number and company, the details of your request (for embroidery digitizing: size, placement, fabric, format and notes; for custom patches: patch type, quantity, size, shape, backing, edge and coverage preferences, number of colors, intended use, needed-by date, budget, and your U.S. state and ZIP code if you give them), any artwork files you upload, and your confirmation that you own the artwork or have permission to use it. We do not ask for a full delivery address in the quote form; we collect it only after you accept a quote.
• Technical data: your IP address is used briefly, in hashed form, to limit repeated submissions and protect the form from abuse.

How we use it

To review your request and artwork, prepare a quote and digital proof, produce and deliver your order, and contact you about it. We do not sell your information. Sending a quote request is not consent to marketing: we send marketing emails only if you separately opt in.

Sharing

We share information only with service providers we need to run the website and fulfil orders (website hosting, email delivery, content delivery and security services, and font delivery), and where disclosure is required by law.

Your artwork

Uploaded files are stored on our server with randomized names and are not publicly accessible. We only show customer work in our portfolio with explicit permission.

Cookies

The site does not use advertising or tracking cookies. A short-lived session cookie is set only when you submit the quote form, to protect it against forged submissions. Fonts are loaded from Google Fonts, so Google receives your IP address when the page loads.

Retention

Our standard retention period for quote request records and uploaded artwork is 730 days from receipt, after which they are normally deleted automatically. Some records are kept longer, for example where a request could not be delivered to our team, or where we need it for an active order, a dispute or a legal obligation. Copies of emails, backups kept by our hosting provider, and order, invoice and accounting records are kept and deleted under their own schedules and legal requirements. You can ask us to delete your information earlier; we review each request and delete it where appropriate, subject to legal and operational requirements.

Your choices

You can ask us to access, correct or delete your information by emailing [email protected].