Refund & Revisions Policy

We want every file to sew properly on your machine. This policy explains how corrections and refunds are handled.

Technical revisions

If a delivered file has a technical problem — gaps, registration issues, density that causes thread breaks, unnecessary trims — tell us what you saw (a photo of the sew-out helps) and we will correct the file.

Changes to the design

Changes to the artwork itself, a new size, a different placement or an added technique (such as puff) are new work and may be quoted separately.

Refunds

If we cannot correct a technical problem with a file, contact us to discuss a refund for that design. Refunds are not available for files that sew as specified but are no longer needed.

How to request

Reply to your order email with your reference number, or write to [email protected].